Privacy Policy

This policy explains how Safe Haven Education collects, uses, stores and protects your personal data. It is written in plain English and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Safe Haven Education is a workplace training and policy consultancy specialising in domestic abuse awareness and coercive control. The business is operated by Deniz Erdem, trading as Safe Haven Education.

For the purposes of UK data protection law, Safe Haven Education is the data controller for personal data collected through this website and in the course of delivering training and consultancy services.

Contact: deniz@safehaveneducation.org | www.safehaveneducation.org

2. What Personal Data We Collect

2.1 Data you provide directly

• Name and job title
• Organisation name
• Business email address and telephone number
• Enquiry or message content submitted through our contact form or by email
• Payment information (processed securely by third-party payment providers, we do not store card details)
• Feedback and evaluation responses following training delivery

2.2 Data collected automatically

• Website usage data including pages visited and time spent (via Google Analytics or equivalent)
• IP address and browser type
• Cookie data (see Section 8)

2.3 Sensitive data

Safe Haven Education delivers training on domestic abuse and coercive control. In the course of delivering services, individuals may voluntarily share personal information relating to their own or others' experiences of abuse. This information is treated with the highest level of confidentiality and is never shared without explicit consent, except where there is an immediate safeguarding concern.

3. How We Use Your Data

We use your personal data only for the following purposes:

• To respond to enquiries and provide information about our services
• To deliver training, consultancy and policy services you have purchased or requested
• To send our newsletter, The SHE Briefing, where you have subscribed
• To process payments and maintain financial records as required by law
• To improve our website and services
• To comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: where processing is necessary to deliver services you have requested
• Legitimate interests: to respond to enquiries, maintain client relationships, and improve our services
• Consent: for newsletter subscription and non-essential cookies
• Legal obligation: where we are required to retain records by law

5. How We Share Your Data

Safe Haven Education does not sell, rent or trade personal data. We may share data with:

• Third-party service providers who support our operations (including email platforms, payment processors, and website analytics), only to the extent necessary and under data processing agreements
• Regulatory bodies or law enforcement where we are legally required to do so
• Specialist support services, with your explicit consent, in the event of a safeguarding disclosure

All third-party providers are required to handle your data securely and in accordance with UK data protection law.

6. How Long We Keep Your Data

• Enquiry and contact data: 2 years from last contact
• Client and financial records: 6 years, in line with HMRC record-keeping requirements
• Newsletter subscriber data: until you unsubscribe
• Training evaluation data: 3 years, in anonymised form after 12 months
• Website analytics data: 26 months (standard Google Analytics retention)

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data (the right to be forgotten)
• Object to or restrict processing of your data
• Withdraw consent at any time where consent is the legal basis for processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact: deniz@safehaveneducation.org. We will respond within one month.

8. Cookies

Our website uses cookies to improve your experience and analyse traffic. We use:

• Essential cookies: necessary for the website to function
• Analytics cookies: to understand how visitors use the site (Google Analytics or equivalent)

You can manage cookie preferences through your browser settings. Non-essential cookies are only placed with your consent.

9. Data Security

Safe Haven Education takes data security seriously. We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Our website is secured with HTTPS encryption. Access to personal data is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Where changes are significant, we will notify subscribers by email.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data:

Deniz Erdem, Safe Haven Education
Email: deniz@safehaveneducation.org
Website: www.safehaveneducation.org

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.